Privacy policy

PRIVACY POLICY

Last Updated: 20 July 2026

At IL BAHRI, your privacy is important to us. We are committed to handling your personal information with care, transparency and respect. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, make a purchase, subscribe to our email communications or otherwise interact with our brand.

IL BAHRI is an Australian business operating in New South Wales and is committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect personal information when you:

  • Visit our website
  • Create an account
  • Place an order
  • Subscribe to our newsletter
  • Contact us by email, through our website or via social media
  • Participate in promotions, surveys or giveaways
  • Submit reviews or other content

Depending on how you interact with us, we may collect:

  • Your name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Payment information (processed securely by our payment providers)
  • Order history
  • Communications with us
  • Product preferences
  • Any other information you choose to provide

We also automatically collect certain information when you use our website, including:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage and browsing activity
  • Cookie identifiers and similar technologies

How We Collect Your Information

We collect personal information:

  • Directly from you when you provide it to us.
  • Automatically through cookies, analytics tools and similar technologies when you browse our website.
  • From trusted third-party providers, including Shopify and payment providers, where necessary to process your orders.
  • From social media platforms where you choose to engage with IL BAHRI.

How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders.
  • Arrange shipping and delivery.
  • Process returns, exchanges and refunds.
  • Provide customer support.
  • Respond to your enquiries.
  • Improve our website, products and services.
  • Personalise your shopping experience.
  • Send order confirmations and transactional communications.
  • Send marketing communications where you have subscribed or otherwise consented.
  • Detect, investigate and prevent fraudulent or unlawful activity.
  • Comply with our legal obligations.

Email Marketing

If you choose to subscribe to our newsletter, we may send you emails about new collections, product launches, promotions, events and other brand updates.

Our email marketing is managed through trusted providers, including Klaviyo.

You can unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly. Even if you opt out of marketing emails, we may still send transactional emails relating to your orders.

Payments

Payments made through our website are securely processed by trusted third-party providers available through Shopify, including Shopify Payments, Shop Pay, PayPal, Afterpay and other payment methods offered at checkout.

IL BAHRI does not store your full payment card details.

Cookies & Analytics

Our website uses cookies and similar technologies to improve your experience and better understand how our website is used.

Cookies help us to:

  • Keep our website functioning correctly.
  • Remember your preferences and shopping cart.
  • Analyse website traffic.
  • Improve our products and services.
  • Measure the effectiveness of our marketing.
  • Provide more relevant advertising.

We may use trusted third-party services including:

  • Shopify
  • Shopify Analytics
  • Google Analytics
  • Meta Pixel
  • Klaviyo

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.

Sharing Your Information

We only disclose your personal information where reasonably necessary to operate our business.

This may include:

  • Shopify
  • Payment providers
  • Shipping and fulfilment partners
  • Email marketing providers
  • Analytics and advertising providers
  • Professional advisers such as accountants, insurers and legal advisers
  • Government or regulatory authorities where required by law

We do not sell, rent or trade your personal information.

International Transfers

As we sell products internationally, your personal information may be transferred to or processed in countries outside Australia by Shopify and our trusted service providers.

Where this occurs, we take reasonable steps to ensure your personal information is protected in accordance with applicable privacy laws.

Data Security

We take reasonable administrative, technical and organisational measures to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.

While we take appropriate precautions, no method of transmitting or storing data electronically is completely secure. For this reason, we cannot guarantee absolute security.

Accessing or Updating Your Information

Subject to applicable law, you may request to:

  • Access the personal information we hold about you.
  • Correct inaccurate or incomplete information.
  • Update your personal details.
  • Request the deletion of your personal information where appropriate.
  • Withdraw your consent to receive marketing communications.

Depending on where you live, you may also have additional privacy rights under applicable law.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes and enforce our agreements.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our website is not intended for children under the age of 16, and we do not knowingly collect personal information from children.

Privacy Complaints

If you have any questions or concerns about how we handle your personal information, or believe we have breached applicable privacy laws, please contact us using the details below.

We will investigate your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or technology. Any updates will be published on this page together with the revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

IL BAHRI

Email: info@ilbahri.com